Cancellation & Refund Policy

Cancellation Overview

Our services consist exclusively of digital travel information resources delivered electronically. Once an order has been confirmed, preparation may begin shortly afterwards. Customers who wish to cancel an order should contact our customer support team as soon as possible.

Every cancellation request is reviewed individually to determine whether preparation has started and whether the order remains eligible for cancellation or refund.

Cancellation Before Preparation Begins

If a cancellation request is received before preparation of the selected digital resource has started, the order will normally qualify for a full refund.

• Cancellation request submitted promptly after ordering.
• No preparation work has commenced.
• No digital files have been delivered.
• No customised processing has taken place.

To maximise eligibility, cancellation requests should ideally be submitted within 2 hours of order confirmation.

Cancellation During Preparation

If preparation has already started but digital delivery has not yet been completed, cancellation requests may still be considered.

Refund eligibility will depend on the amount of work already completed and the operational resources used in preparing the requested information materials.

Orders Already Delivered

Once digital resources have been successfully delivered to the email address provided during the ordering process, the order is considered fulfilled.

Because digital information resources cannot normally be returned after delivery, cancellation requests submitted after successful delivery are generally not eligible for a refund.

If delivery problems occur due to damaged files or technical transmission issues, we will assist by providing replacement copies where appropriate.

Refund Processing Timeline

Once a cancellation request has been approved, refunds are processed using the original payment method used for the purchase.

Actual processing times may vary depending on your financial institution or card provider.

Refund Method

Approved refunds are always returned using the original payment method associated with the completed transaction.

• Refunds are not issued in cash.
• Refunds cannot be transferred to another payment account.
• The payment recipient cannot be changed after the order has been placed.
• Refund confirmation will normally be provided by email once processing has been completed.

Duplicate Orders & Payment Errors

If duplicate payments or accidental repeat orders occur, please notify our customer support team as soon as reasonably possible.

Following verification of the duplicate transaction, any approved adjustment or refund will normally be processed within 2 business days.

How To Request Cancellation

To help us process your request efficiently, please include the following information:

• Your full name.
• Order reference number.
• Email address used for the order.
• Brief explanation of your request.

Requests received during normal business hours are typically acknowledged within 1 business day.

Customer Responsibilities

Customers are responsible for ensuring that order information is accurate before submission.

• Provide a valid email address.
• Review order information carefully.
• Monitor inbox and spam folders after ordering.
• Notify us promptly if a delivery issue is identified.

Policy Updates

This Cancellation & Refund Policy may be updated periodically to reflect operational improvements, service adjustments or applicable legal requirements.

Any revised version becomes effective immediately upon publication on this website.